Order cancellation


Revocation right for consumers

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Cancellation Policy

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these separately to be delivered;

To exercise your right, you have to (Mahlwerck Concepts GmbH, An der Alten Spinnerei 1, D-83059 Kolbermoor, email address: shop@mahlwerck.de, Fax no .: +49 80 31 735 14, Telephone no .: +49 80 31 27 47 0) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract.

For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.

We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14 day period has expired.

They bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and Contract Expiry


The right does not apply to contracts

  • for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;

  • for the delivery of goods that can spoil quickly or whose use-by date would quickly be exceeded; - for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence; - for the delivery of newspapers, magazines or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in the case of contracts

  • for the delivery of sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; - for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature;

  • For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.



Refund Request Form Template


(If you wish to withdraw from the contract, please fill out and return this form) 

- At Mahlwerck Concepts GmbH, An der Alten Spinnerei 1, D-83059 Kolbermoor, fax number: +49 80 31 735 14, email address: shop@mahlwerck.de

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


- Ordered on (*) / received on (*)


- Name / consumer (s)


- Address of the / consumer (s)


- Signature of / consumer (s) (only for message on paper)


- Date


(*) Delete where not applicable.